Free UK Delivery on Orders Above £75:
We offer Free UK Mainland Delivery on order above £75 excluding items:
- certain Willow Baskets
- Floristry Bouquets, Arrangements & Wreaths
Orders & Online Payment:
Once you have placed an order online you will receive an email confirmation when we receive your order. We will then alert you once your order has been processed. Orders will not be processed until payment has been cleared.
Payment for all Products can be made by following our secured checkout steps or by PayPal using a credit or debit card. If you don't have a PayPal account, then you can pay as a PayPal guest – there is no need to have a PayPal account.
Product prices & delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.
Postage & Delivery:
All deliveries are made by Royal Mail, DPD or UPS, depending on the size & weight. All parcels are sent using a signed &/ or tracked service. Please note that if you order more than one item, they may be shipped separately. Once payment is cleared we usually dispatch parcels within 1 working day. We aim to deliver orders within 3-5 working days (excluding public holidays). The delivery service requires a signature, therefore we kindly ask that you choose a delivery address where someone will be available to sign. If you have provided us with your mobile telephone number at the checkout, DPD will send you a text with an delivery slot, so if you aren’t able to accept the delivery you can change the location, or the date, or ask DPD to leave it in a safe place. This option is only available for larger items. Please note that we cannot be held responsible for items that have gone missing from a safe place, if you have instructed this.
If you live outside the UK, you may be responsible for import duties & taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays & cannot predict what they may be. We suggest that you contact your local customs office for additional information.
Postage is calculated at checkout.
- Click & Collect Free
- UK (mainland) delivery £5.55
- UK (mainland) Free Delivery on orders above £75 (excluding certain Willow Basket, Floristry Bouquets & Arrangements & Wreaths)
- Willow Baskets delivery from £12.95
- Floristry delivery from £8.95
- UK Offshore Delivery from £14.95
Jersey, Guernsey and the Isle Of Man (If your order contains multiple or large items there may be a slight variation at the checkout)
- EU Delivery - We will resume shipping to the EU countries once we have navigated the Brexit rules. We apologies for any inconveniences this may cause.
Rest of World - Delivery quote on request
Returns policy for products bought ONLINE:
Please note that any customised or special orders are non-returnable.
If you would like to return an item then please do so within 14 days of receipt for an exchange or refund. To return or exchange a product, please email us at info[at]travellingbasket.co.uk. In order for your return requests to be processed we will need to have both the order number & proof of purchase. Goods can only be returned if unused & in the original packaging. Refunds will only be granted where item(s) are in perfect condition.
Please note that several of our products cannot be returned such as kitchen brushes, hair brushes, personal care, intimate or sanitary goods, paper goods such as journals, books & magazines, flower bar and perishable items.
Please do not send your purchase back to the manufacturer. We will not refund you if you do this.
Once we have received your return & confirmed the condition then we will send you an email to notify you that we have received your returned item & whether or not it can be refunded. If the item or goods are approved for refund then we will process your refund to the card that was used at checkout.
We cannot refund any shipping &/ or handling costs & these will be deducted off any amounts refunded. We can only refund the total cost of your items.
Sale goods are non refundable. We regret that we are unable to offer refunds on any Sale items unless proven faulty upon receipt, sale items can be then only exchanged like for like. Unfortunately we cannot guarantee the availability of stock. In the event that your product has sold out and we cannot offer you an exchange we will issue store credit for the amount due.
You are responsible for the cost of returning your order. We advise that you send the parcel fully insured to the full value of the goods. Items must be returned in the original packaging. Processed refunds may take up to 1-2 weeks.
Exchanges (if applicable):
We can only replace items if they are defective or damaged when you receive them. We take every step to ensure our goods reach you in good condition however if they do not please contact us at info[at]travellingbasket.co.uk
Returns must be sent using a tracked postal service as we cannot grant a refund for products that do not reach us or have gone missing or become damaged in the post. We advise that you send the parcel fully insured to the full value of the goods. Items must be returned in the original packaging. Please allow time for your return to reach us and be processed. We will keep you informed of progress.
Returns policy for products bought at Stòr Lifestyle Store & Aspen Florals Coffee Bar:
We support considered purchasing and operate a no return & no refund policy in store. This policy includes purchases made online where the Free Click and Collect option is selected at checkout. We ask that customers check their purchases before leaving the store.
Thank you for supporting Stòr Lifestyle & our makers.